What are Units?

The funds you earn via ZIPZERO are referred to as “Units” until the moment you decide to use them for a direct bill payment. At that time, we will transfer the corresponding amount of GBP to your biller following your confirmation command.

Each unit that appears in your ZIPZERO wallet is equivalent to £1.

Units that are awarded to your account fall under the status of either pending, available or cancelled.

Pending: Units earned just after a receipt is scanned are given the status of pending up until the verification period expires. The verification period is calculated from the moment the receipt has been successfully processed within the App. You cannot redeem pending Units for a Reward.

Available: After the verification period has passed and the validity of the receipt has been verified, the status of pending Units is automatically upgraded to available.  You can use these units for direct bill payment at any time.

Canceled: In rare cases, we reserve the right to cancel pending or available Units if our verification system determines you are in breach of these Terms, particularly in the case of fraud or misuse of the App.

For more information on the current Reward Rules, see the Appendix to the Terms of Service.