If you’re sure that you used correct bank details and reference, and you see your payment status in the app as "PAID", your provider must have received the money.
Some providers record payments with a delay, so we suggest you contact them and check.
If you require confirmation of the payment, please contact our Customer Experience Team. Our support team will be happy to help you.
You can contact us directly at firstname.lastname@example.org or via any of our social media channels: