If we are unable to resolve your complaints through our support team, as a European Union consumer, you have the option to submit a complaint through the ODR portal.
The ODR platform has been developed by the European Commission and is a requirement of the Regulations for Consumer Disputes. The platform is an automated online tool that will allow consumers to make a complaint against a trader where goods or services have been bought online. The complaint that is submitted by the consumer will be dealt with by an approved Alternative Dispute Resolution provider.
Complaints may be made in any one of the 23 official languages of the European Union. The ODR may suggest Alternative Dispute Resolution provider competent to hear the claim and we have the option to try to resolve your complaint through such provider.