What should I do if my last ZIPZERO payment doesn’t show on my bill?

If the payment you have made with ZIPZERO does not show on your bill, check the “Payment History” tab on your App (you will find it in the “Bills” section).

If the particular payment is shown as “PAID”, that means the funds have been sent to your biller by ZIPZERO.

If it does not show on your utility account, it usually means that:

• The wrong customer reference number or account number were given
• Your utility provider has not yet allocated the payment to your account

Please check your account in your biller’s online panel or get in touch with their customer support centre to determine the problem. If the payment doesn’t go through within a week, you can contact us for further assistance.