Why was my receipt cancelled? Follow

Comments

4 comments

  • Avatar
    Anne McArthur

    Receipts being added then cancelled for no obvious reason

    0
    Comment actions Permalink
  • Avatar
    Aadil

    Hi Anne,

    Thanks for posting on our help center.

    A receipt has to include the following to be accepted:

    - Merchant’s details (name, address, VAT number)

    - Data and time of purchase

    - List of items/services bought (with their particular prices)

    - Total price

    If your receipt conforms to the above, send the receipt to us at contact@zipzero.com, and we can get it checked out :)

     

    0
    Comment actions Permalink
  • Avatar
    georgebozickovic

    I'm slowly but surely realising that zipzero is an absolute tosh outfit,, any receipt I scan valued over £5.00 seems ALWAYS to be cancelled,, and it seems to be a hell of a lot of hard work to keep receipts intact and clear to scan for a mere 2pence a time,,, oh and they have now reduced any proceeds to 0.5pence per £1.00,,,,joke setup in my opinion

    1
    Comment actions Permalink
  • Avatar
    Aadil

    Hi there,

    The cancellation reasons for your receipts are listed within your app. If you click on the specific receipt, it should you and give you a description of the exact cancellation reasons. If you feel like your receipt was wrongly cancelled, send the receipt to us at contact@zipzero.com, and we can get it checked out :)

    -1
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk