There might have been a few reasons for that. The most common cause of canceled scans are incorrect documents (usually, a card payment confirmation). We’re happy to see you scan regular till receipts for any purchase you make but there are certain types of documents we will not accept so please don’t scan:
- Card payment confirmations
- Online receipts which have not been purchased within ZIPZERO
- Handwritten receipts
- Invoices/A4 receipts
- Receipts in foreign currency
- Parking payment confirmations
- Order or delivery confirmations
- Currency exchange receipts
- Cash transfer receipts (e.g. PayPoint)
Remember, a receipt has to include the following to be accepted:
- Merchant’s details (name, address, VAT number)
- Data and time of purchase
- List of items/services bought (with their particular prices)
- Total price
- The last four digits of your card (if applicable)
If you’re sure that your receipt was correct and canceled by mistake, please sent us a photo of it to contact@zipzero.com.
Comments
4 comments
Receipts being added then cancelled for no obvious reason
Hi Anne,
Thanks for posting on our help center.
A receipt has to include the following to be accepted:
- Merchant’s details (name, address, VAT number)
- Data and time of purchase
- List of items/services bought (with their particular prices)
- Total price
If your receipt conforms to the above, send the receipt to us at contact@zipzero.com, and we can get it checked out :)
I'm slowly but surely realising that zipzero is an absolute tosh outfit,, any receipt I scan valued over £5.00 seems ALWAYS to be cancelled,, and it seems to be a hell of a lot of hard work to keep receipts intact and clear to scan for a mere 2pence a time,,, oh and they have now reduced any proceeds to 0.5pence per £1.00,,,,joke setup in my opinion
Hi there,
The cancellation reasons for your receipts are listed within your app. If you click on the specific receipt, it should you and give you a description of the exact cancellation reasons. If you feel like your receipt was wrongly cancelled, send the receipt to us at contact@zipzero.com, and we can get it checked out :)
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