FAQ
You’ve got questions? We’ve got answers! If you have a query that isn’t covered by any of the topics in this FAQ, please contact us directly at contact@zipzero.com or via any of our social media channels. We’ll get back to you as soon as we possibly can.
Online Shopping
- How do I find my unique ZIPZERO email?
- How can I make sure that the units from Online Shopping will be added to my account?
- What is Online Shopping & how does it work?
- Who are beta testers?
- How do I join for beta testing?
- When will the funds from my Online Shopping be made available?
Scanning your receipts
- All you need on scanning your receipts
- What kind of receipts can I scan?
- Why was my receipt cancelled?
- Why can’t I scan my receipt?
- What do I need to scan receipts?
- Can I wait to scan all my receipts at the end of the month?
Paying your bills
- How do I add a biller?
- How do I pay my bill?
- What bills can I pay?
- Are there any utility bills I can’t pay with ZIPZERO?
- Where do I find my biller’s details?
- How does ZIZPZERO work with my Direct Debits?
Your account
- What are Units?
- When do my funds become available after I’ve scanned a receipt?
- Do my available funds ever expire?
- How do I know how much funds I have in my wallet?
- Can I have more than one account?
- Can several members of my household use the same account?
General Information
- ZIPZERO GENERAL INFORMATION
- What is ZIPZERO?
- Who is ZIPZERO for?
- How do I use the app?
- Do I have to pay to use ZIPZERO?
- Where does the money to pay my bills come from?